Privacy Policy

Salonim Live 2025 LTD ("we," "our," "us," or "the Company") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our mobile application ("Salonim" or "the App") and related web services.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy. This policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will take effect immediately after being posted on this page.

1. Information We Collect

1.1 Information You Provide Directly

• Contact Information: Name, email address, phone number
• Profile Information: Bio, interests, preferences, physical address (if provided)
• User Content: Photos you upload for your profile and albums, messages, chat history, and other content you create
• Event Information: Event registrations, ticket purchases, attendance records, interactions with events
• Payment Information: Payment card details are processed securely by third-party payment processors. We do not store full payment card details on our servers.
• Other Data: Additional data types not mentioned above, including payment transaction data, event registration details, community question answers, match preferences, and other custom user-generated content

1.2 Information Collected Automatically

• Precise Location Data: GPS coordinates when you use location-based features (only with your explicit permission). We use this to help you set your profile location and find nearby events.
• Device Information: Device type, operating system version, unique device identifiers, IP address
• Device ID: Device-level identifiers including Firebase Cloud Messaging (FCM) tokens used for push notifications. These identifiers are linked to your user account.
• User ID: Unique identifier associated with your account for app functionality and analytics
• Product Interaction Data: How you interact with our app, features you use, screens you visit, time spent on different sections, actions you take, app launches, taps, clicks, scrolling information, and other user activity in the app
• Other Usage Data: Additional data about user activity in the app, including notification interactions, feature usage patterns, and app engagement metrics
• Crash Data: Technical information when the app crashes or encounters errors, including crash logs (not linked to your identity)
• Performance Data: App performance metrics, launch time, load times, error rates, hang rate, energy use, and system performance data (not linked to your identity)
• Other Diagnostic Data: Additional technical diagnostics related to the app, including Firebase health checks, system diagnostics, and technical metrics for measuring app functionality

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 App Functionality

• Create and manage your user account
• Provide core app features and services
• Process event registrations and ticket purchases
• Enable communication between users (messaging, chat)
• Connect you with other users and facilitate event participation
• Display your profile information and photos to other users (based on your privacy settings)
• Send you push notifications about events, matches, messages, and important updates
• Provide customer support and respond to your inquiries
• Ensure app security and prevent fraud or abuse

2.2 Analytics

• Analyze app usage patterns to understand how users interact with our services
• Identify bugs, errors, and performance issues
• Improve app functionality and user experience
• Measure the effectiveness of features and content
• Optimize app performance and reliability

2.3 Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to legal requests and protect our rights
• Enforce our Terms of Service

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We share your information with trusted third-party service providers who help us operate our app and provide services to you. These providers are contractually obligated to protect your information and use it only for the purposes we specify:

• Firebase (Google LLC): We use Firebase for user authentication, cloud database storage, file storage, push notifications, and analytics. Firebase processes your data in accordance with their privacy policy. View Firebase Privacy Policy
• PostHog: We use PostHog for product analytics and session recordings to understand how users interact with our app and identify usability issues. PostHog processes data in accordance with their privacy policy. View PostHog Privacy Policy
• Payment Processors: We use third-party payment processors to securely handle payment transactions. We do not store full payment card details on our servers. Payment information is processed directly by these providers in accordance with their privacy policies and industry security standards.

3.2 Other Users

Your profile information, photos, and event participation may be visible to other users of the App based on your privacy settings and the events you attend. You can control what information is visible through your account settings.

3.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, safety, or the rights, property, or safety of our users or others.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security and Retention

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and updates
• Access controls and monitoring

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your account and data at any time.

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Opt-Out: Disable push notifications, location sharing, or analytics
• Data Portability: Receive your data in a structured format

To exercise these rights, contact us at: [email protected]

6. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children under 18. If we become aware of such collection, we will delete the information immediately.

7. Analytics and Tracking

We use analytics tools to understand how users interact with our App and improve our services:

7.1 Firebase Analytics

We use Firebase Analytics (provided by Google) to collect aggregated usage statistics and app performance data. This helps us identify bugs, improve performance, and understand which features are most useful to our users.

7.2 PostHog Analytics

We use PostHog for product analytics and session recordings. PostHog may record anonymized user sessions (screen interactions) to help us identify usability issues and improve the user experience. No sensitive information such as passwords, payment details, or personally identifiable information visible on screen is captured in these recordings.

No Cross-App Tracking: Our analytics tools are used solely for first-party analytics within our App. We do not use these tools to track you across other apps or websites. We do not use your data for advertising purposes or share it with advertising networks.

8. International Data Transfers

Your information may be stored and processed in servers located in different countries. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Salonim Live 2025 LTD
Email: [email protected]
Website: https://salonim.live

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.